Refund policy

Return & Refund Policy

We want you to love your purchase from Haircloset. If you are not entirely satisfied, we gladly accept returns on eligible products within 14 days after tracking shows delivered. Please note that you must contact us about the return within this 14-day window to initiate the process.

Because we guarantee that we do not sell refurbished or previously owned products, a 20% restocking fee applies to all returned merchandise so it can be safely returned to the manufacturer. Original shipping costs are non-refundable.

1. Eligibility for Returns

Due to the delicate nature of our products and strict hygiene standards, items must meet the following criteria to be eligible for a return:

  • Original Condition: Must be unaltered, unworn, undamaged, and unwashed.

  • Odor-Free: Must be completely free of any odors (perfume, smoke, hair products). Any detected odor will render the product ineligible for return.

  • Original Packaging: Must include the original netting, with all tissue paper inside the cap, and all original tags still attached.

  • Unstyled: Products that have been teased, feathered, cut, trimmed, or show any styling product residue are considered used/damaged and are strictly ineligible.

2. Non-Returnable Items

The following items are final sale and cannot be returned:

  • Costume wigs, discontinued items, and special order items.

  • Wholesale orders.

  • Care products, accessories, and liquids.

3. International Returns (Including Canada)

We are thrilled to offer international shipping, starting with our customers in Canada. Please note that we do not provide pre-paid return postage for international orders. International customers are strictly responsible for all return shipping costs, as well as any applicable duties or taxes associated with the return shipment.

4. European Union (EU) Customer Notice

For our customers residing in the European Union, please be advised of your rights under EU consumer protection laws. While EU law generally provides a 14-day right of withdrawal, this right does NOT apply, and we are not legally obligated to accept returns, on the following:

  • Hygiene‑sensitive items once the packaging has been opened or unsealed.

  • Products that cannot be resold for health or hygiene reasons.

  • Cosmetics or care liquids that have been opened.

  • Hair products (wigs, extensions, pieces) that have been worn, installed, or altered in any way.

5. The Return Process

To initiate a return, please ensure your item meets all eligibility requirements above.

Return Shipping Address: HairCloset 1310 Capital Circle Lawrenceville, GA 30043

  • Shipping Costs: You are responsible for paying your own return shipping costs. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  • Processing Time: Once we receive and inspect your return, any remaining balance (after the 20% restocking fee and original shipping deduction) will be refunded to your original method of payment within 5 business days.

  • Ineligible Returns: If your returned product is deemed ineligible upon inspection, we will email you. You will have the option to have the item shipped back to you at your own expense. If we do not receive a response or return shipping payment within 30 days, the ineligible item will be automatically disposed of.

Note: We will only cover return shipping costs if the product arrived defective or the return is a direct result of an error on our part.