We gladly accept returns on all eligible products (see below). We do not sell refurbished or previously owned products, therefore, in order to return these products to the manufacturer, 25% restocking fee will be applied for all returned merchandise. Shipping costs are not refundable. Once the restocking fee is applied to the item value, any balance remaining will be refunded to the credit card submitted with your original order within 5 business days of receipt.
In original, factory condition (unaltered, unworn, undamaged, in the original netting, and with tags attached) and in original packaging.
Odor-Free (Any odors on the product will render the product ineligible for exchange)
Costume wigs, discontinued items, care products, accessories, liquids, special order items and wholesale orders.
Any products shown to be used such as trimmed, cut, odor on product and styling product residues found on merchandise will be ineligible.
Products teased/feathered are considered used/damaged and will be ineligible.
Products with tags cut, unattached, no hair net and no tissue paper inside the cap will be ineligible.
Return for refund within: 10 calendar days
If your product is ineligible for exchange or return, we will email you the option of:
Returning the item(s) to you at your cost
Ineligible item(s) will be automatically disposed of, 30 days after receipt.
We will only pay the return shipping cost if the product is defective or the return is a result of our error.
Note: Customer is solely responsible for shipping any Returned product to us. We recommend that you use a carrier that offers shipment tracking for all returns
Lost Package Policy
Lost package will go through trace department (FedEx or/and USPS) and trace will take 1 to 30 business days to complete before we can either issue refund, reprocess, or issue store credit.
To return your product, you should mail your product to:
2150 Boggs Rd #380
Duluth GA 30096
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a free shipping, the cost of free shipping will be deducted from your refund.